Return & Refund Policy
Last updated: September 22, 2026
1. Digital Services
HTT Web Host provides digital hosting and domain services. Because these are not physical goods, there is nothing to "return" — this policy covers refunds and cancellations instead.
2. Shared Hosting — 7-Day Money-Back Guarantee
New shared hosting accounts are covered by a 7-day money-back guarantee. If you are not satisfied within the first 7 days of your initial order, contact us for a full refund of your hosting fee, no questions asked.
- The guarantee applies to the first billing cycle of a new hosting account only, not to renewals.
- Refunds are issued to the original payment method within a reasonable time after approval.
3. Domain Registrations — Non-Refundable
Domain name registrations and transfers are generally non-refundable once processed, in line with domain registry policies. If a registration fails due to an error on our part, we will refund the domain fee.
4. Renewals
The money-back guarantee does not apply to renewal payments for existing services. If you no longer need a service, please cancel before it renews to avoid being charged.
5. Cancellations
You can request cancellation of a service at any time from your client area or by contacting support. Cancellation stops future billing; it does not automatically entitle you to a refund of amounts already paid outside the money-back guarantee above.
6. How to Request a Refund
To request a refund, open a support ticket from your client area at my.httwebhost.com/submitticket.php or email admin@httwebhost.com with your order/invoice number.
7. Contact Us
3 College Rd, Daska, Pakistan · 0308 1874964