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Return & Refund Policy

Last updated: September 22, 2026

1. Digital Services

HTT Web Host provides digital hosting and domain services. Because these are not physical goods, there is nothing to "return" — this policy covers refunds and cancellations instead.

2. Shared Hosting — 7-Day Money-Back Guarantee

New shared hosting accounts are covered by a 7-day money-back guarantee. If you are not satisfied within the first 7 days of your initial order, contact us for a full refund of your hosting fee, no questions asked.

  • The guarantee applies to the first billing cycle of a new hosting account only, not to renewals.
  • Refunds are issued to the original payment method within a reasonable time after approval.

3. Domain Registrations — Non-Refundable

Domain name registrations and transfers are generally non-refundable once processed, in line with domain registry policies. If a registration fails due to an error on our part, we will refund the domain fee.

4. Renewals

The money-back guarantee does not apply to renewal payments for existing services. If you no longer need a service, please cancel before it renews to avoid being charged.

5. Cancellations

You can request cancellation of a service at any time from your client area or by contacting support. Cancellation stops future billing; it does not automatically entitle you to a refund of amounts already paid outside the money-back guarantee above.

6. How to Request a Refund

To request a refund, open a support ticket from your client area at my.httwebhost.com/submitticket.php or email admin@httwebhost.com with your order/invoice number.

7. Contact Us

3 College Rd, Daska, Pakistan · 0308 1874964